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UK workers spend nearly nine hours a week drafting emails – but nearly half go unread

Nearly half have lost important emails in Spam

Practically half have misplaced vital emails to ‘Spam’ or ‘Junk’ folders (Picture: Sean Gladwell/Getty Photographs)

The common worker spends eight hours and 42 minutes every week drafting emails – of which solely 42 % are prone to be absolutely learn, in keeping with analysis. A survey of 4,000 UK small enterprise workers discovered they draft a mean of 99 emails every week, spending simply over 5 minutes on every.

However they estimate their emails are absolutely learn and understood by their recipients lower than half the time (42 %).

It additionally emerged 4 in ten will not trouble studying an electronic mail longer than eight sentences, which is deemed “too lengthy”.

And people polled delete or don’t learn an electronic mail, based mostly solely on the topic line, a mean of six instances per day – leaving 31 % lacking one thing vital.

The research, commissioned by , additionally revealed 27 % of UK small enterprise workers really feel electronic mail is an “outdated” type of communication.

A few of their frustration comes as a result of it’s simple to misconstrue tone (55 %), or as a result of they lose emails to the “Spam” or “Junk” folders (48 %).

Others stated their inbox is well clogged by emails that aren’t related to them (44 %), and there’s an expectation of staying “formal” (35 %).

This explicit level is extra of a wrestle for youthful generations, with 45 % of Gen Z, and 38 % of millennials feeling this fashion – in comparison with solely 28 % of Gen X, and 22 % of Child Boomers.

In the meantime, youthful respondents have been additionally extra prone to say emails usually are not value it (30 % of Gen Z, and 24 % of millennials) in comparison with older generations (17 % of Gen X, and 12 % of child boomers).

Over a quarter feel email is 'outdated'

Over 1 / 4 of staff really feel electronic mail is an ‘outdated’ type of communication (Picture: SWNS)

E mail is the cockroach of the web – it merely gained’t die

Deirdre Byrne, head of Slack UK and Eire

Deirdre Byrne, head of Slack UK and Eire, stated: “E mail is the cockroach of the web – it merely gained’t die.

“But on the subject of enterprise communication, the analysis reveals this 50-year-old tech isn’t match for objective.

“Staff at small companies are shedding a working day every week to drafting emails – which regularly go unread – on the expense of productive work.

“It’s as much as leaders to embrace expertise that helps streamline communication and data sharing, accelerates work with AI and automation, and which retains everybody engaged and centered on extra significant and impactful work.

“E mail could by no means absolutely go away, but when we will get past the tyranny of the inbox, we will make a large distinction to work at present.”

The research additionally discovered others not absolutely digesting an electronic mail has left 68 % feeling that their questions haven’t been answered, and 46 % with a question they’ve already responded to.

And virtually half (46 %) have even been addressed by the unsuitable title at the beginning of an electronic mail.

Practically six in ten (57 %) really feel their firm depends on electronic mail as a result of it’s the best way issues have at all times been completed, together with being cheap (57 %), and since everybody else appears to make use of it (47 %).

One in five would be more productive without it

And greater than a fifth really feel they might be extra productive if their firm relied much less on emails (Picture: SWNS)

However 40 % really feel slowed down at work due to menial duties like sending emails – with Gen Z most definitely to really feel this fashion (52 %).

Filtering irrelevant emails (49 %), responding to emails (35 %), and discovering inside data they want for his or her function (23 %), additionally make it tougher to reach their function.

In consequence, 22 % really feel their productiveness could be positively impacted if their firm relied much less on electronic mail.

The analysis, carried out through OnePoll, discovered 29 % consider AI instruments will improve their productiveness – with simply 10 % believing it will have a detrimental impact.

Changing handbook and repetitive duties was seen as the highest attraction for AI (51 %), adopted by receiving instant solutions (41 %), and liberating up focus time for different duties (41 %).

Ali Rayl, SVP Product Administration at Slack, added: “The construction of labor at present is profoundly completely different from what jobs regarded like previously.

“We now have productiveness platforms and job-specific instruments at our fingertips, to assist us benefit from our time and abilities.

“After we combine our office – the best way we talk, and the instruments we use to get work completed, which more and more consists of AI – we foster deeper connection, faster communication, larger readability via shared context, and total, we waste much less time.

“Info can’t fall via the cracks when there’s one single place the place everybody in an organization can go to search out data.”


  1. It is easy to misconstrue tone (55 %)
  2. Necessary emails can go to Spam or Junk (48 %)
  3. My inbox is well clogged by emails that are not related to me (44 %)
  4. There’s an expectation of staying “formal” (35 %)
  5. I can not discover the appropriate data as a result of it’s buried in an electronic mail thread (30 %)
  6. I have never been cc’d on emails or into threads containing key data (25 %)
  7. It takes too lengthy to get a reply/response (24 %)
  8. I am not in a position to take away myself from electronic mail chains (20 %)
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